an actual email i just sent my therapist lol
i hate strongly dislike dealing with insurance providers! i would love to be doing pretty much anything other than logging into my health insurance provider's website and hoping that someone would do me the favor mercy of putting me down before i get automatically signed out.
good morning [THERAPIST]!
tl;dr: idk what's up with my insurance and headway on the back end, nor do i know how to resolve the error messages and notifications i am seeing. i am not very liquid right now, so i am doubtful that i would be able to afford covering sessions fully out of pocket. i am unsure how to proceed and would appreciate your insight and opinion.
below is more information but i also ramble a lot.
when i was logging into [THERAPY WEB PORTAL] this morning to see if i had any assessments to complete before session, i saw a concerning notification: "You’ve run out of covered sessions." i went to check that my insurance info was correct and saw that my provider is listed as Anthem Blue Cross and Blue Shield Colorado (which is not my provider) instead of Blue Shield of California (which is my provider). i re-entered my insurance information and uploaded a fresh copy of my insurance card and clicked the confirmation prompt when i saw "Blue Shield of California" as the provider.
i refreshed the page and lo, to my horror, saw that my newly updated insurance provider was listed as... Anthem Blue Cross and Blue Shield Colorado?
i do not live or work in the state of Colorado, nor have i ever lived or worked there. in fact, my primary employer is a completely separate state government! entering my insurance information manually and uploading my digital insurance member id card have the exact same end result: Blue Shield of California is replaced with Anthem Blue Cross and Blue Shield Colorado. the rest of the information stays exactly the same, though.
i'm going to call my insurance provider right now (and hope that they are, in fact, Californian and not Coloradan) and will update you if i hear anything hopeful. or, i guess, if i hear anything demoralizing. (i'm fairly certain that this is not black and white thinking because there exist an infinity of options in the gray area that can be neatly summarized as "i am stuck in purgatory. hell is other people and i have been placed on hold indefinitely.")
i usually sign off emails with a variation of "godspeed gamer" but in this eternally wretched waiting room (purgatory) i cannot hold enough conviction in my heart to call upon a god who has abandoned me (my insurance provider) and beg for the blessing of speed to be bestowed upon any of us (not being told that Blue Shield of California is actually Anthem Blue Cross and Blue Shield Colorado).
yours (wretchedly),
dani
i love to be dramatic. i love to be cringe. i love to be earnest. i love to bare my soul to the world. i DO NOT love dealing with health insurance.